Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming / GCB framework, licence number ALSI-202509029-FI1. That licence sets out the rules we operate under: how we handle player funds, how we run promotions, and how we resolve disputes. It is the foundation everything else sits on.

We launched in 2026 with a straightforward aim — to build a platform that works properly for players in the United Kingdom. That means a site that loads quickly, processes payments without unnecessary friction, and behaves consistently whether you are playing on a desktop or through a mobile browser.

How we handle your money

Player balances are kept separate from the funds we use to run the business. This is not just good practice — it is a condition of how we operate. When you make a deposit, that money is yours until you withdraw it or use it to play. We do not treat player funds as working capital. Withdrawals are processed within 0 to 24 hours, and the minimum withdrawal amount is £20, the same threshold as the minimum deposit. We think that symmetry matters: the bar to get money in should not be lower than the bar to get it back out.

The payment routes we list on the site are chosen because they are reliable and widely used by players in the UK. We support card payments via VISA and Mastercard, bank transfers, digital wallets including Skrill, NETELLER, and Revolut, and a range of cryptocurrency options — Bitcoin, Ethereum, Tether, and others. A method only stays on the list if it works consistently. If a payment route develops problems, we remove it rather than leave it in place.

Safer gambling and how the platform is built

We take safer gambling seriously as an operational matter, not as a policy document that sits in a drawer. The platform includes tools that let you set limits on deposits, losses, and session time. These controls are built into the account area and are available to every registered player. If you need to take a break, you can do that too — a self-exclusion option is accessible without having to contact support first.

We also apply age verification checks before any real-money play is permitted. This is non-negotiable. No one under 18 is permitted to hold an account or place a wager on Woolbet.

The game providers we work with — including Pragmatic Play, Evolution, NetEnt, Play'n GO, and others — are chosen partly on the quality of their products, but also on their own compliance standards. We are not willing to list content from providers whose practices we cannot stand behind.

When something goes wrong — a payment that does not arrive, a game that behaves unexpectedly, a bonus that has not applied correctly — we expect our support team to deal with it directly and without delay. Our support operates in English and is available around the clock. If an issue cannot be resolved at that level, there is a formal complaints process, and players are entitled to escalate to the relevant authority under our licence. We do not consider a complaint closed until the player does.

That is, broadly, how we run things. No more complicated than it needs to be.