This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data. These practices apply fully to players residing in the United Kingdom. By using our web platform, you agree to the handling of your information as described below. We are committed to being transparent about what we collect and why.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, residential address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect financial data — including payment method identifiers and transaction histories — to facilitate secure and accurate transfers and to detect any unusual or potentially fraudulent activity on your account.

We also gather technical data during your sessions on our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this data to maintain the security and stability of the platform, to identify and respond to potential threats, and to ensure the site functions correctly across different browsers and devices. Cookies are used to remember your preferences and keep your session active while you navigate the site. You may adjust your cookie settings through your browser at any time, though doing so may affect certain aspects of your experience.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections to our web platform. Personal and financial information is stored on secure servers with restricted internal access — only staff with a clear operational need are permitted to view your data, and all such access is logged and monitored. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways require transaction details to process your deposits and withdrawals. Identity verification services may receive copies of documentation you submit to confirm your identity. Where required by law or by our licensing authority, we may also disclose relevant data to regulatory bodies. In each case, data is shared only to the extent strictly necessary and with parties who are bound by appropriate data protection obligations.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your records for the duration required by applicable legal and regulatory obligations. Once that retention period expires, your data is securely deleted or anonymised. If you wish to request access to the data we hold about you, ask us to correct inaccurate information, or submit a request for account data removal, you may do so by contacting our support team through the channels available on the site. We will respond to all such requests within a reasonable timeframe and in accordance with our obligations under applicable data protection law.

If we make material changes to this Privacy Policy, we will notify you through our web platform before those changes take effect. Continued use of the site following any update constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your information.